Querent

Legal

Terms of Use

Effective date
May 1, 2026
Last updated
September 3, 2026

Querent (the "App"), operated by Introgy LLC

Effective date: May 1, 2026 Last updated: August 20, 2026

1. Agreement and Acceptance

These Terms of Use ("Terms") form a binding contract between you ("you", "user") and Introgy LLC, a Delaware limited liability company with a registered address at 16192 Coastal Highway, Lewes, Delaware 19958, USA ("Introgy", "we", "us", "our"). The Terms govern your access to and use of the Querent mobile application, any related services, content, and websites we operate (collectively, the "Service").

By downloading, installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

You also agree to our Privacy Policy, which is incorporated by reference.

If you are using the Service on behalf of an entity, you represent that you have authority to bind that entity, and "you" means both you and that entity.

2. Eligibility and Age Requirement

The Service is rated 17+ and is intended only for adults. By using the Service, you represent and warrant that:

  • You are at least 17 years of age (or the age of majority in your jurisdiction, whichever is greater);
  • You have the legal capacity to enter into these Terms;
  • You are not barred from using the Service under the laws of the United States or any other applicable jurisdiction; and
  • You are not on any U.S. government list of prohibited or restricted parties.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at support@introgy.ai and we will delete it.

3. Entertainment Only — No Advice, No Predictions, No Professional Services

This is the most important section of these Terms. Read it carefully.

Querent is provided strictly for entertainment, self-reflection, and personal amusement. Tarot, in any form, is a cultural and literary tradition, not a science, not a method of prediction, and not a substitute for professional judgment. Specifically:

  1. No fortune-telling or predictions of the future. The Service does not, and cannot, predict future events, outcomes, behavior of other people, lottery numbers, market movements, election results, or anything else. Any prose generated by the Service that resembles a prediction is a literary device, not a forecast.

  2. No professional advice. Nothing in the Service is, or should be relied on as:

    • Medical or psychological advice — including advice about mental health, diagnoses, medication, therapy, or treatment;
    • Legal advice — including advice about contracts, family law, immigration, criminal matters, or rights;
    • Financial, investment, tax, or business advice — including advice about purchases, investments, debt, or career decisions;
    • Relationship, parenting, or family advice — including advice about whether to start, stay in, or leave any relationship; or
    • Advice on any decision with material consequences for your life or the lives of others.

    If you need help in any of these areas, consult a licensed professional. If you are in crisis, call or text 988 (U.S. Suicide & Crisis Lifeline) or your local emergency number.

  3. You make your own decisions. You are solely responsible for any decision you make and any action you take or do not take based on your use of the Service. Do not use a card draw, narration, or any output of the Service as a basis for medical, legal, financial, safety, parenting, employment, relationship, or similar decisions.

  4. No claim of supernatural, paranormal, or spiritual efficacy. We make no claim that the Service has any supernatural, magical, divine, occult, or spiritual property. The Service uses a deterministic shuffle and a language model to produce prose; the cards drawn are the result of pseudo-random selection performed by software.

  5. AI-generated content. Narrations are generated by a third-party large language model (currently Anthropic's Claude). Like all generative AI, it can produce text that is incorrect, misleading, or out of step with the underlying card draw. The narration is literary commentary, not fact.

  6. Health and safety. If a narration touches on a topic that affects your health or safety, stop using the Service for that question and seek qualified help. If you are experiencing thoughts of self-harm, contact emergency services or a crisis line immediately.

By using the Service, you acknowledge that you have read and understood this Section 3 and you accept that the Service is for entertainment only.

4. Your Account

You may use parts of the Service without an account. To save readings, sync across devices, or purchase credits or a subscription, you must create an account or sign in through the methods we provide.

You agree to:

  • Provide accurate information;
  • Keep your credentials secure;
  • Notify us promptly at support@introgy.ai of any suspected unauthorized access; and
  • Be responsible for all activity under your account.

We may suspend or terminate accounts that violate these Terms, that we reasonably believe are fraudulent, or that pose risk to other users or to us.

5. License to Use the App

Subject to these Terms, Introgy grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App on Apple-branded devices that you own or control, solely for personal, non-commercial entertainment.

You will not, and will not permit any third party to:

  1. Copy, modify, translate, reverse engineer, decompile, disassemble, or create derivative works of the Service, except to the extent that applicable law expressly permits;
  2. Rent, lease, lend, sell, sublicense, distribute, transmit, or otherwise commercially exploit the Service or its outputs;
  3. Use the Service to build a competing product, dataset, or model, including by scraping, training on, or harvesting Service content;
  4. Remove, obscure, or alter any proprietary notice;
  5. Interfere with the security or integrity of the Service, probe or test it for vulnerabilities, or attempt to gain unauthorized access;
  6. Use bots, scrapers, or automated means to access the Service;
  7. Use the Service to violate any law, infringe any right, or transmit anything unlawful, harassing, defamatory, obscene, or otherwise objectionable; or
  8. Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with anyone else's use.

All rights not expressly granted are reserved by Introgy and its licensors.

6. Apple-Specific Terms (App Store EULA)

Because the App is distributed through Apple's App Store, the following additional terms apply, and are required by Apple. These Terms — together with the Apple Licensed Application End User License Agreement referenced in Appendix A — constitute the Custom EULA between you and Introgy for the App. In the event of a conflict between these Terms and the Standard EULA referenced in Appendix A, these Terms control to the maximum extent permitted by Apple's developer agreements; otherwise the more restrictive terms apply.

  1. Acknowledgment. These Terms are between you and Introgy only, not with Apple. Introgy — not Apple — is solely responsible for the App and its content.

  2. Scope of license. The license in Section 5 is limited to a non-transferable license to use the App on any Apple-branded products that you own or control and as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

  3. Maintenance and support. Introgy is solely responsible for any maintenance and support services for the App. Apple has no obligation to provide any maintenance or support services.

  4. Warranty. Introgy is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are solely Introgy's responsibility.

  5. Product claims. Introgy, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection, privacy, or similar legislation.

  6. Intellectual property. In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Introgy, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

  7. Legal compliance. You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

  8. Third-party beneficiary. You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

7. Paid Products, Subscriptions, and Credits

The Service offers paid features. Web purchases are processed by Stripe, our payment processor. If we offer purchases through a mobile app store or another platform, that platform's additional terms and payment rules may also apply.

7.1 Products

We currently offer:

  • The whole reading (one-time purchase): $9.99 USD. Unlocks one complete reading — all five chapters — on any spread, including the reader's verdict, narrated audio, a plain-language version, and follow-up questions tied to that reading. It does not expire and it does not renew. It does not include turning the card the reader leaves face down at the end: that turn opens the next reading, and so requires another reading purchase or a subscription.
  • Keep the book open (auto-renewing subscription): $4.99 USD for the first 7 days, then $12.99 per month USD. The first monthly charge is made on day 8 and the subscription renews monthly thereafter until cancelled. Includes every classic reading, the card left face down in each reading turning in the next one, follow-up questions, thread memory, and the morning card by email.
  • The year (auto-renewing subscription): $99 per year USD. Everything in the monthly plan, plus keepsake PDFs, extended follow-ups, and reading notes. Renews yearly until cancelled.
  • Gift links, sold with the retired 3- and 7-reading packs, are no longer issued. Links already issued and unclaimed remain claimable.
  • Products sold before September 2, 2026 — the 3- and 7-reading credit packs, the Single Reading, Big Reading, Love single reading, Circle Reading, the $24.99 per month Premium Pass, Querent Annual ($39.99 per year), and weekly subscriptions — are no longer sold. Purchases already made remain valid, and existing subscriptions continue on their existing price and terms until cancelled.
  • Promotional free reads or other promotional benefits, if offered, are subject to the rules described in the Service. Promotional benefits are not contractual entitlements, and we may modify or discontinue them at any time.

Prices may vary by region, currency, taxes, platform, promotions, and the point of purchase, and may change for future purchases.

7.2 Auto-renewing subscription disclosures

  • Title: Querent Reader Pass or Premium Pass (monthly or annual; legacy weekly, monthly, and annual subscriptions continue on their existing terms).
  • Length and content: Access to subscription-tier features for the billing period selected.
  • Price: As displayed at the point of purchase. Current U.S. web pricing is $9.99 for one whole reading; or $4.99 for the first 7 days then $12.99/month; or $99/year.
  • Auto-renewal. Payment is charged at checkout. Subscriptions automatically renew at the same price and for the same period unless cancelled before renewal.
  • Renewal charge. Your payment method will be charged at the start of each renewal period at the then-current subscription price, unless you cancel before renewal.
  • Managing and canceling. You can manage or cancel a web subscription through Querent's billing page or Stripe's secure billing portal. Deleting the App, closing a browser tab, or deleting your account does not cancel a subscription.
  • Free trials and intro offers. The Querent Monthly introductory week is an introductory offer: you are charged $4.99 at checkout and $12.99 on day 8 unless you cancel before then. Any other trial or introductory terms shown at checkout apply.

7.3 One-time purchases and credits

Credits are a limited, personal, non-transferable, non-sublicensable license to access narrated readings. Credits:

  • Have no monetary value, are not redeemable for cash, and are not your property;
  • Are not refundable except as required by law;
  • Do not expire, unless required by law or expressly disclosed for a specific promotional credit;
  • Are consumed when you unlock an eligible reading;
  • Are forfeited upon termination of your account for breach of these Terms.

One-time purchases, including reading credits and Circle Reading purchases (and legacy Single Reading, Big Reading, and Love single reading purchases), are not subscriptions and do not renew automatically.

7.4 Taxes

Prices may include or exclude taxes depending on your jurisdiction. Stripe or the applicable platform may calculate and collect taxes where required.

7.5 Refunds and changes to pricing

We may change pricing for new purchases at any time. For active subscriptions, any price increase will be communicated to you where required, and you will have the opportunity to cancel before the increase takes effect where required by law. Credits already purchased remain available under the credit rules above.

Except where required by law, purchases are final once digital access or content has been delivered. Subscription cancellations stop future renewal charges but do not automatically refund prior charges. If you believe a charge was made in error, contact support@introgy.ai.

8. User Content

The Service may allow you to enter prompts, focus questions, journal entries, or other inputs ("User Content"). You retain ownership of your User Content. You grant Introgy a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for formatting), transmit, and display your User Content solely to operate, secure, and improve the Service for you, and to comply with law.

You are responsible for your User Content and represent that:

  • You have the right to submit it;
  • It does not violate any law or any third party's rights; and
  • It does not contain protected health information, government identifiers, payment card data, or other sensitive data we have not asked for.

We may, but are not required to, review, remove, or refuse User Content that violates these Terms or that we reasonably believe creates risk for other users or for us.

9. AI-Generated Content; Accuracy

Narrations are produced by a third-party large language model. AI output:

  • May be inaccurate, misleading, biased, or fabricated;
  • May appear similar across users and queries;
  • Is not professional advice under any circumstance (see Section 3); and
  • Should not be relied on to make any decision of consequence.

Introgy does not warrant the accuracy, suitability, or fitness for purpose of any narration.

10. Intellectual Property

The Service, including its source code, designs, card art, decks, written content, narrator prompts, knowledge base, databases, and trademarks, is owned by Introgy or its licensors and is protected by U.S. and international intellectual property laws. Tarot card names, traditional symbolism, and public-domain literary references are not claimed as proprietary.

"Querent" and "Introgy" are trademarks of Introgy LLC.

You may not use our marks without our prior written consent.

11. Feedback

If you send us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them for any purpose, without obligation to you.

12. DMCA / Copyright

If you believe content on the Service infringes your copyright, send a notice with the elements required by 17 U.S.C. § 512(c)(3) to:

DMCA Agent — Introgy LLC 16192 Coastal Highway, Lewes, Delaware 19958, USA Email: support@introgy.ai

We will respond to valid notices and may remove allegedly infringing material. We may terminate accounts of repeat infringers.

13. Termination

You may stop using the Service at any time. Web subscriptions are managed through Querent's billing page or Stripe's secure billing portal; see Section 7.2.

We may suspend or terminate your access at any time, with or without notice, if we believe you have breached these Terms, if continued access poses risk, or if we are required to do so by law. On termination, the licenses granted to you end. Sections that by their nature should survive termination (including Sections 3, 9, 10, 14, 15, 16, 17, 18, and 19) survive.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. INTROGY AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
  • WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF MALICIOUS CODE; THAT NARRATIONS WILL BE ACCURATE, RELIABLE, OR SUITABLE; OR THAT THE SERVICE WILL MEET YOUR EXPECTATIONS.
  • TAROT IS NOT A SCIENCE. WE EXPRESSLY DISCLAIM ANY WARRANTY OR REPRESENTATION THAT THE SERVICE CAN PREDICT THE FUTURE, DIAGNOSE OR TREAT ANY CONDITION, OR ADVISE YOU IN ANY PROFESSIONAL CAPACITY.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  1. NO INDIRECT DAMAGES. INTROGY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, EMOTIONAL DISTRESS, OR ANY DAMAGES ARISING OUT OF OR RELATED TO DECISIONS YOU MADE OR DID NOT MAKE BASED ON THE SERVICE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  2. LIABILITY CAP. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US (THROUGH APPLE) FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

  3. BASIS OF THE BARGAIN. THE LIMITATIONS IN THIS SECTION ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN YOU AND INTROGY AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the smallest extent permitted.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.

16. Indemnification

You will defend, indemnify, and hold harmless Introgy and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or third-party right.

17. Governing Law; Dispute Resolution; Arbitration; Class Action Waiver

17.1 Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, USA, excluding its conflict-of-law rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

17.2 Informal resolution

Before filing any claim, you and Introgy agree to try to resolve the dispute informally. Send a written notice to support@introgy.ai describing the dispute and the requested relief. If we cannot resolve the dispute within 60 days, either party may proceed under Section 17.3.

17.3 Binding arbitration

You and Introgy agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration, except as set forth below.

  • The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms.
  • Arbitration will be conducted by a single arbitrator. The seat of arbitration will be Wilmington, Delaware, but you may elect to conduct arbitration by phone, video, or in your county of residence for U.S. consumers.
  • The arbitrator may award the same damages and relief that a court could award to an individual.
  • Judgment on the award may be entered in any court of competent jurisdiction.

17.4 Class action waiver

YOU AND INTROGY EACH AGREE THAT DISPUTES MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding. If this waiver is found unenforceable for any claim, that claim must be severed from the arbitration and brought in court; all other claims remain in arbitration.

17.5 30-day right to opt out of arbitration

You may opt out of Sections 17.3 and 17.4 by sending a written opt-out notice to support@introgy.ai with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. The notice must include your name, account email, and a clear statement that you want to opt out.

17.6 Exceptions

Nothing in this Section prevents either party from (a) bringing an individual action in small claims court, or (b) seeking injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights.

17.7 Venue for non-arbitrable claims

For any Dispute not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

18. Export Controls and U.S. Government Users

You may not use or export the Service in violation of U.S. export laws. The Service is "commercial computer software"; if used by U.S. Government users, the Government's rights are limited to those granted under these Terms.

19. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted in the App and at this page with a revised "Last updated" date. Material changes will be communicated through the App or by email before they take effect. Your continued use after the effective date of the updated Terms constitutes acceptance.

20. Miscellaneous

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Introgy regarding the Service and supersede prior agreements.
  • Severability. If any provision is held unenforceable, the remainder remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • No agency. Nothing creates a partnership, joint venture, employment, or agency relationship between us.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Notices. We may notify you in the App, by email, or by posting on our website. You may notify us at support@introgy.ai or by mail to the address below.

Contact

Introgy LLC 16192 Coastal Highway Lewes, Delaware 19958, USA support@introgy.ai

Appendix A — Apple Licensed Application End User License Agreement

The App is a "Licensed Application" under Apple's Licensed Application End User License Agreement (the "Standard EULA"), the full text of which Apple publishes and maintains at:

https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

The Standard EULA is incorporated into these Terms by reference and forms part of the agreement between you and Introgy as the Application Provider for the App. As stated in Section 6, these Terms operate as the Custom EULA for the App; in any conflict between these Terms and the Standard EULA, these Terms control to the maximum extent permitted by Apple's developer agreements, and the more restrictive terms otherwise apply. Capitalized terms used in the Standard EULA but not defined here have the meanings given in the Standard EULA.